Effective Date: May 22 2025
Thank you for choosing Optirank Digital as your digital marketing partner. Please read the following payment terms carefully, as they outline the rights and responsibilities of both parties with respect to billing, payments, and related processes.
1. General Terms
By engaging our services, you (the “Client”) agree to the following payment terms as part of our Service Agreement. These terms apply to all digital marketing services provided by [Your Agency Name] unless otherwise specified in a signed contract.
2. Pricing and Quotes
- All pricing is quoted in Australian Dollars (AUD) and excludes GST unless otherwise stated.
- Quotes are valid for 14 days from the date of issue.
- Prices are subject to change with 30 days’ notice, except where a fixed-term agreement is in place.
3. Invoicing
- Invoices are issued monthly in advance for ongoing services or per milestone/project for custom work.
- Invoices will be sent via email to the nominated billing contact.
- A detailed breakdown of services will be included with each invoice.
4. Payment Terms
- Standard payment terms are 7 or 14 days from the invoice date, depending on your service agreement.
- Payment can be made via EFT (bank transfer), credit card, or direct debit.
- Credit card payments may incur a surcharge of up to 2.2%.
5. Late Payments
- Overdue invoices may attract a late fee of 2% per month, compounded monthly.
- Services may be paused or suspended if payment is not received within 14 days of the due date.
- Any collection costs incurred in recovering overdue payments will be passed on to the client.
6. Upfront & Recurring Fees
- Certain services (e.g. Google Ads, Meta Ads, SEO campaigns) may require upfront payment or prepayment of media budgets.
- Ongoing subscriptions and retainers are billed automatically on a monthly basis unless cancelled with proper notice.
7. Refund Policy
- Due to the nature of digital services, no refunds will be issued for work already completed or in progress.
- Prepaid amounts for unused months may be refunded at the discretion of [Your Agency Name], minus any work already delivered.
8. Disputes
- All billing disputes must be raised in writing within 7 days of receiving the invoice.
- We aim to resolve any disputes promptly and in good faith.
9. Termination of Services
- Either party may terminate ongoing services with 30 days’ written notice, subject to the terms of any signed contract.
- All outstanding payments must be settled before final delivery of assets or data.
If you have any questions regarding these payment terms, please contact our accounts team at info@optirank.com.au or call +61 491 769 260.
